The order has been refunded, but it keeps prompting that the after-sales service has not been processed.

First, two concepts need to be clarified:After-salesandRefundThere are many reasons for users to apply for after-sales service. Some require refunds, some require returns, and some may require exchanges. Even if it is a refund, it is not necessarily a full refund, and it may only be a partial refund (for example, if there are some defects after receiving the goods, and returning the goods is troublesome, then both parties can negotiate to refund a part) So there are two more points that need to be made clear: + After-sales service is not necessarily a refund (it may be an exchange, the item may be missed, or a small gift may be given to the user); + Refund does not necessarily mean that the after-sales service has been completed (some still need to be replenished, and the after-sales service is completed only after the user's other demands are completed); For the same reason, from a workflow perspective:  Strictly speaking, there are two people involved in making payments and receiving and handling after-sales, so the system design process is also separate. Therefore, after-sales service needs to be handledBusiness flow + capital flow